Cooling-off Period: If you purchased goods as a result of direct marketing, you have a right to return them within 7 days of receiving the goods without penalty and receive a full refund, less shipping costs.
Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Timeframe: You have 30 calendar days from the date you received your item to request a return, except for defective goods as specified below.
Process: To initiate a return, please complete the form below. We will provide you with further instructions.
Return Shipping: You will be responsible for paying for your own shipping costs for returning your item unless the item is defective or you are returning it under the cooling-off period.
Inspection: Once we receive your return, we will inspect the item and notify you that we have received it. We will immediately notify you of the status of your refund after inspecting the item.
Approval: If your return is approved, we will initiate a refund to your original method of payment.
Processing Time: You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Defective Goods: If the product you received is defective, you have the right to return it within six months of delivery for a repair, replacement, or full refund at your choice.
Exchanges: If you need to exchange it for the same item or another due to defect, complete the form below. We will send you instructions on how to send your item back to us. Depending on your location, the time it may take for your exchanged product to reach you may vary.
Gift Cards: Gift cards are non-returnable and non-refundable.
Sale Items: Only regular-priced items may be refunded. Sale items cannot be refunded unless they are defective.
Shipping Errors: If you received the wrong item, please contact us immediately at orders@ryda.africa. We will arrange for the correct item to be sent to you as soon as possible and cover any shipping costs involved.
Defective Products: If you received a defective or damaged product, please contact us within 7 days of receiving the item at orders@ryda.africa. We will arrange for a replacement or refund, depending on your preference.
Delayed Orders: If your order is significantly delayed, please contact us at orders@ryda.africa. We will investigate the issue and keep you informed of the status.
Lost Orders: If your order is lost in transit, we will offer you a full refund or send you a replacement item.