Customer Help
Have a question? Check out our FAQ's below.
Common purchase queries answered
Orders and Shipping
Shipping to main city centres takes between 3-5 days from when your order is collected from our depot.
We do not store any personal information on our site so all you need to do is put in your new address on your next order.
If you would like to change your shipping address for an order you have already placed and not yet received then please contact us on orders@ryda.africa with the details of the new address you would like us to ship your order to.
No, we do not store any credit card information. All transactions are handled by Yoco.
Yes we charge standard South African VAT of 15%.
Currently we only ship to destinations within South Africa.
If you need to swap an item
Returns and Exchanges
You can find the full details of our returns policy here.
Whoops, please contact us on orders@ryda.africa with the details of the incorrect item as well as your order number so we can investigate.
Crap, that’s far from ideal. Please check out the damaged goods section of our returns policy and follow the steps for us to assist you.
Our official support channels are currently via email on orders@ryda.africa.
Please contact us on orders@ryda.africa as soon as possible so we can help to correct the issue.
Sure as long as you contact us within 24 hrs of placing your order. Contact us on orders@ryda.africa. If you want to cancel your order after 24 hrs then you will need to wait to receive your order and follow the steps in the returns policy.
Frequently Asked Questions
Kriega
Yes, Kriega bags are waterproof. The durable, weather-resistant materials offer extra protection, keeping your gear dry and safe no matter the conditions. Whether you’re caught in a rainstorm or riding through dust, Kriega bags are reliable.