At RYDA.AFRICA, we’re proud to be an official reseller of Kriega Bags in South Africa. Whether you’re a motorcyclist, adventurer or traveler, Kriega bags are built to last with unmatched durability and functionality. In the unlikely event that your Kriega bag needs attention, we’re helping buyers fully understand the warranty process so you can enjoy your gear worry-free.
Kriega Warranty Overview
Kriega provides an exceptional 10-year warranty on all its products, valid from the original date of purchase. This warranty protects you against defects in material and construction, covering seams, seam tape, zips, stitching, and construction materials. The warranty is non-transferable, meaning it applies only to the original purchaser of the product, and a proof of purchase will always be required.
How Does the Warranty Work?
If you find a defect with your Kriega bag, here’s a simple, step-by-step guide to the warranty process:
- Contact Us at RYDA.AFRICA
As an official reseller, we’re here to help. Simply email us at orders@ryda.africa to explain the issue you’re experiencing with the Kriega bag purchased from us. - Provide Proof of Purchase
To initiate the warranty process, we’ll need a copy of your proof of purchase from RYDA.AFRICA. This confirms that your bag was purchased through our store. - Assessment
We will assess the issue and work directly with Kriega to determine whether it falls under their warranty guidelines. If it’s a manufacturing defect, Kriega will either repair or replace the bag free of charge. - Shipping and Handling
If the bag needs to be sent for repairs or replacement, RYDA.AFRICA will assist with all necessary shipping arrangements, ensuring a smooth process from start to finish.
What’s Covered and What’s Not
The Kriega warranty covers defects in materials and construction only. This includes seams, stitching, zips, seam tape, and other construction materials. However, the warranty does not cover:
- Damage due to fair wear and tear (reasonable use over time)
- Crash damage or accidental damage
- Rips, tears, or abrasion
- Chemical or fuel damage
- UV degradation
- Misuse or neglect
Fair wear and tear refers to the expected lifespan of the product under normal use.
The warranty is limited to repair or replacement of the product only. Consequential damage to any contents or associated costs (like postage and packing) are not covered under the warranty.
At RYDA.AFRICA, we are committed to providing top-notch customer service and ensuring your Kriega experience is nothing short of excellent. Explore our full range of Kriega bags and gear here.
For additional details about Kriega’s international warranty process, visit their official warranty page.
